How to Apply for the Home Energy Assistance Program (HEAP) in New York

How to Apply for the Home Energy Assistance Program (HEAP) in New York

For many New Yorkers, the cost of heating a home during the state’s harsh winters—or cooling it during increasingly hot summers—can place a significant strain on household budgets. The Home Energy Assistance Program (HEAP) is New York State’s implementation of the federally funded Low-Income Home Energy Assistance Program (LIHEAP). It is designed to assist low-income households in meeting their immediate home energy needs.

Understanding HEAP in New York

HEAP is not a direct federal grant to individuals; rather, it is a state-administered program that provides financial assistance to eligible residents. In New York, the program is overseen by the Office of Temporary and Disability Assistance (OTDA).

Unlike some national programs that may have uniform criteria, New York sets specific income guidelines and operational procedures to address the unique demographic and geographic challenges of the state, ranging from the dense urban environment of New York City to the rural, colder regions of Upstate New York.

Eligibility Criteria

Eligibility for HEAP is primarily based on household size and gross monthly income. The program is designed to support those with the highest energy burdens—the percentage of income spent on heating and cooling.

2025-2026 Monthly Income Guidelines

To qualify, your total household gross monthly income must be at or below the following thresholds:

| Household Size | Maximum Gross Monthly Income |
| :— | :— |
| 1 | $3,473 |
| 2 | $4,542 |
| 3 | $5,611 |
| 4 | $6,680 |
| 5 | $7,749 |
| 6 | $8,818 |
| 7 | $9,018 |
| 8 | $9,218 |
| 9 | $9,419 |
| 10 | $9,619 |
| 11 | $9,820 |
| 12 | $10,020 |
| 13 | $10,221 |
| Each additional | Add $687 |

How to Apply

When the HEAP season is open, New Yorkers have several ways to submit an application. It is important to note that the program is seasonal, and deadlines apply.

1. Online Application

  • Outside New York City: Residents can apply through the myBenefits.ny.gov portal.
  • Inside New York City: Residents should use the ACCESS NYC portal.

    • 2. In-Person

    Applicants can visit their local Department of Social Services or HEAP Local District Contact office. This is often the preferred method for those who need assistance with documentation or have complex household situations.

    3. By Mail

    You can print an application from the OTDA website and mail it to your local district office. If you live in New York City, mail your completed application to: HRA/HEAP, PO Box 1401, Church Street Station, New York, NY 10008.

    Required Documentation

    Regardless of how you apply, ensure you have the following ready:

  • Proof of Residency: Such as a rent receipt, lease, utility bill, or mortgage statement.
  • Identification: Photo ID for all household members.
  • Income Verification: Recent pay stubs for all household members.
  • Energy Information: A current fuel or utility bill.

    • Types of Assistance

  • Regular HEAP Benefit: A one-time annual benefit to help with heating costs.
  • Emergency HEAP Benefit: Available if you are in danger of running out of fuel or having your utility service shut off.
  • Heating Equipment Repair and Replacement: Assistance for homeowners whose primary heating equipment is broken or unsafe.
  • Cooling Assistance: A seasonal benefit that helps eligible households purchase and install air conditioners or fans.

    • Important Resources and Contacts

    If you have questions or need help with the application process, you can contact the state directly:

  • OTDA Hotline: 1-800-342-3009 (Available Monday–Friday, 9:00 AM – 5:00 PM).
  • Local District Contacts: A full directory of county-specific offices is available on the OTDA website.

Avoiding Scams

It is critical to remember that HEAP does not charge a fee for receiving a benefit. If you receive a message offering a grant in exchange for a fee, it is a scam. Report any suspicious activity to the U.S. Department of Health and Human Services (HHS) Fraud Hotline at 1-800-447-8477.

By utilizing these state resources, New Yorkers can better manage their energy costs and ensure their homes remain safe and comfortable throughout the year.